Online Store Policy


 

TERMS & CONDITIONS

Legalities are important to understand when ordering beer online, but we at Saint Louis Hop Shop LLC don’t want to leave anything up to your imagination. We strive to make it a clear-cut process when you order beer online. 

Using this website constitutes an agreement to be bound by the terms and conditions set forth below. We reserve the rights to change, alter, and modify said conditions.

Terms Of Use

By purchasing on the Saint Louis Hop Shop website, you agree that you are a responsible adult of legal drinking age, which is 21 years of age or over.

Saint Louis Hop Shop is an online beer store. We do not make any suggestions or intimate the right of any individual to import alcoholic beverages over state lines. Every alcoholic beverage sold through the Saint Louis Hop Shop is sold in Missouri.

Saint Louis Hop assumes no liability for misunderstanding or any misinterpretation of the terms of use, shipping procedures, shipping laws, and more pertaining to individual states and situations.

Saint Louis Hop Shop is not liable for any damage to goods caused by weather conditions, accidents, or natural disasters during transportation. Other events for which we are not to be held liable include catastrophes such as, but not limited to:

  • Plane crashes.
  • Unforeseeable delays or accidents.
  • Destruction due to domestic and international unrest (i.e. riots, war, public enemies).
  • Confiscation, quarantine or natural disaster.

The experienced staff of the shipping department at Saint Louis Hop Shop takes every precaution to insure safe transit of goods requested by our customers.

Shipping

We currently ship only to Missouri addresses and territories. We do not ship to the following. 

  • PO Boxes
  • APO/FPO addresses

If you place an order to be shipped outside of Missouri, you will receive a full refund and your order will be cancelled.

We can have your order delivered to a home or business address, although a business address is often preferable.

Your order will be processed between 1-2 business days (not calendar days) before being shipped. Please be advised and patient as we get your order together.

Once your order is processed, you will receive a tracking number by email where you can check the progress of the order.

If you need to change the delivery address of an order for any reason whatsoever, please notify us immediately so we can resolve it as soon as possible. If the order has already been shipped, the process is more complicated due to the nature of the package's contents (alcohol), and we will have to collect additional shipping costs to reship the order.

NO COMBINED SHIPPING. If you place multiple orders on our site, we will ship each order individually. This is in case any issues should arise with any of the orders, we can address them each separately.

We do not control the delivery date / time of any order. Once the package is in control of the shipping carrier, we can not alter how long it will take to be delivered, we can only have access to the same information you have while tracking the order. Please track your package in the respective website.

Replacements

Please keep in mind that If you want to replace any product of a unshipped order you have placed, there may be additional costs and / or shipping expenses to be collected based on the price and weight of the new product.

Receiving

Every shipment of alcohol MUST be signed for by an adult, 21 years or older. No exceptions!

In the event that no one is available to receive the package at the time of delivery, the order may be attempted to be re-delivered or will be held at your local shipping office. If no attempt to claim the order is made or redelivery fails, the order is returned to our warehouse.

After receiving your package, if there are any issues with your order such as damaged or missing products, you must contact us within 24 hours of receiving regarding the issue. After this period is over, we are not to be held responsible for any issues.

In-Store Pickups

Your order will be ready for pick up after 1 day here at our the Saint Louis Hop Shop location. You will receive an email with confirmation that your order is ready for pick up.

You have up to six months from the time of purchase to pick up your online order. After that, the merchandise will be restocked and refunds will not be provided.

Cancelled, Refused or Returned Orders By Shipping Carrier

If you cancel your order before being shipped, you will receive a complete refund within 24 to 48 hours.

In case you, the customer, cancel your order after it has been shipped, refuse delivery of an order or, the carrier sends the order back to us due to unavailability to deliver the package, you will receive a partial refund of the total of the purchased products. This excludes shipping and handling expenses and a 25% restocking fee.

Customer Returns

If for any reason you want to return a product, other than being a mistake on our behalf, you will have to cover the shipping costs of the return. Any product that has been opened cannot be returned.

Refunds, in such scenarios, will be assessed based on the circumstances of the return and the state of the returned product upon arrival.

Limitations

No rain checks. We reserve the right to limit quantities in whatever manner we see fit.

Price Changes and Description Errors

Prices subject to change without prior notice. Saint Louis Hop Shop is not responsible for typographical errors. We reserve the right to change incorrect pricing.

Bottle sizes subject to change without prior notice. We reserve the right to change descriptions and bottle sizes when they are incorrect due to typographical errors or size changes made by brewery or winery.

Weather Conditions

We are not liable for damages to orders due to weather conditions during shipping. Potential heat exposure during warm weather conditions and extreme cold during the winter months may damage items during shipping.

In case of extreme weather conditions, we recommend that you choose any of the express services (if available) from UPS as your shipping option. We can not hold your order until weather conditions improve due to our high order volume.

Content Property Ownership

Except as expressly provided in these terms and conditions, nothing contained herein shall be construed as conferring any license or right, by implication, or otherwise, under copyright or other intellectual property rights. All copyright in the contents of the site, including but not limited to publications, graphics, blogs, and all other property on the Site (collectively, the "Content"), are owned by Saint Louis Hop Shop LLC or its licensors.

Our rights to the content are protected by national and international copyright, trademark, and other intellectual property laws and treaties. The extent of your license to use the content on the site is limited to your own personal use. Your commercial use of the content is strictly prohibited. We reserve the right to revoke your license and terminate your access rights to the site with or without notice to you at any time for any reason, including but not limited to your express violation of the limited license provided to you.

Unlawful Activity

Saint Louis Hop Shop reserves the right to investigate complaints or reported violations of our Terms and Conditions and to take any action we deem appropriate including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties, and disclosing any information necessary to appropriate persons or entities relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information.